April 25th, 2013, Dear customer,
The launch of the new website should have been a very positive moment for you, our customers, as well as for all the people at MYLAPS that worked so hard in the last months to make it a success. However, I must admit that we have failed to live up to the high standards that we set for ourselves and that you rightfully set for us. As a result, the result and practice sections of our website have not gotten better but worse to use, and for that I am sorry.
Why did we change the old results website? Simply because the current demands on the website outgrew its capabilities. This resulted in overloaded servers with slow response-time and increasing down-time. Also, the old website did not allow to quickly add functionality that many of you have been asking for.
Therefore as we began working on our website we set ourselves the ambitious goal to make the website easier to use and to make it more suitable and stable for the ever increasing (mobile) traffic that we are experiencing year on year. From user feedback we learned that product and support information needed to be easier to find, with a clear and open navigation structure. Also, as we realized that most people use our website to check their results, we want to make it easier to find your results in an ever growing set of race and practice results. Moreover, as we get more requests for live result feeds and mobile apps, we have redone the entire data warehousing to dramatically increase the uptime and stability of the website.
To help you find your data faster it is crucial that we know who you are, so we can direct you to the right content immediately. Moreover, if we know who you are we can, for instance, help you remember to renew your FLEX subscription and in the future send you alerts if new results become available online for yourself or the racers you are following. Therefore we wanted to tie everything into one login. I now see that forcing a login does not make the website easier to use, especially as we are experiencing problems with the automatic migration of accounts from the old data warehouse to the newly built one. Additionally, since not all functionality has been implemented completely, the functionality of the new practice environment is too limited.
To correct the situation we will do the following in the coming days:
We will remove the need to login to see event results and put it back to where you have come to expect it: after the race results and before the individual lap times
We will revert back to the old practice environment where you can also see who is out on a certain track, until we have adequate functionality for the new one
We will keep working behind the scenes to make the migration process smoother. We will never throw out any information, so rest assured that we will tie your old data into your new account. We are doing everything we can to make that happen sooner rather than later.
Even though there are many advantages if you renew your FLEX transponder through your MYLAPS account, we will also make it possible to renew it the old way: through the web shop, until the account creation and migration process works flawlessly
Within a few weeks we hope release the functionality to receive alerts if new lap times or results are available for you
These steps are aimed at relieving the largest parts of the complaints we have received. I appreciate your patience and hope that you will stay with us to see what great things we have in store for you in the near future.
Bas van Rens, CEO - MYLAPS Sports Timing
A message from Tim Gibbes
Keep up to date with all results during the racing:
On each race day where we're doing the results & timing, you can view results live & at some venues also video & commentary audio on this site.
Go to our Live Timing page for more
Get TXT or Email Reminders before Events
Tim Gibbes Track Timing bringing you "Live Results & Timing" from all the motorcycle & car events we cover.
Using "Alert Manager" texts to your mobile phone or e-mail, we can send reminders, prior to these events, so you know when & where to look. which will have the approximate time schedule, switching to live racing on the day.
If you are interested in this, please contact us at AlertManager Contact or at our Contact Details here .
The texts for local events this year are free of charge, all we need is your confirmed e-mail address or mobile phone number to direct the texts to.
Yours in motorcycle sport,
Phone & Fax 06 353 0750 (not auto) Mobile Tim 0274 422 662, 166 Kelvin Grove Rd., Palmerston North, 4414 e-mail email@example.com Website www.motorcyclesport.co.nz
This is a really neat link to all of your race results after the Event.
To find the event where you
rode or supported - Click MyLaps results
results of all events more than 300 of them, timed by Tim Gibbes Track Timing" - motorcycle
road racing, motocross, car & truck racing, jet skis, "Relay for Life", etc. &
each race or qualifying are displayed, click on the race you want to look at
& it's all there - print it out if you wish.
This site has results from all over the world supplied by users of the MyLaps, same as is used by Tim Gibbes Track Timing" in New Zealand.
If you want to look at results of other events timed by MyLaps equipment, click on the blue "mylaps" banner at the bottom, which takes you to "MyLaps" home page, select New Zealand or any other country under "Countries" banner, then "motocross", "Road Racing", "car racing", what ever your interests are -
Follow your nose from there for all race by race results, lap charts & details.
Let me know what you think & send a friendly message to us from the "Visitors Bits" heading