April 25th, 2013,  Dear customer,

The launch of the new website should have been a very positive moment for you, our customers, as well as for all the people at MYLAPS that worked so hard in the last months to make it a success. However, I must admit that we have failed to live up to the high standards that we set for ourselves and that you rightfully set for us. As a result, the result and practice sections of our website have not gotten better but worse to use, and for that I am sorry.

Why did we change the old results website? Simply because the current demands on the website outgrew its capabilities. This resulted in overloaded servers with slow response-time and increasing down-time. Also, the old website did not allow to quickly add functionality that many of you have been asking for.

Therefore as we began working on our website we set ourselves the ambitious goal to make the website easier to use and to make it more suitable and stable for the ever increasing (mobile) traffic that we are experiencing year on year. From user feedback we learned that product and support information needed to be easier to find, with a clear and open navigation structure. Also, as we realized that most people use our website to check their results, we want to make it easier to find your results in an ever growing set of race and practice results. Moreover, as we get more requests for live result feeds and mobile apps, we have redone the entire data warehousing to dramatically increase the uptime and stability of the website.

To help you find your data faster it is crucial that we know who you are, so we can direct you to the right content immediately. Moreover, if we know who you are we can, for instance, help you remember to renew your FLEX subscription and in the future send you alerts if new results become available online for yourself or the racers you are following. Therefore we wanted to tie everything into one login. I now see that forcing a login does not make the website easier to use, especially as we are experiencing problems with the automatic migration of accounts from the old data warehouse to the newly built one. Additionally, since not all functionality has been implemented completely, the functionality of the new practice environment is too limited.

To correct the situation we will do the following in the coming days:

We will remove the need to login to see event results and put it back to where you have come to expect it: after the race results and before the individual lap times

We will revert back to the old practice environment where you can also see who is out on a certain track, until we have adequate functionality for the new one

We will keep working behind the scenes to make the migration process smoother. We will never throw out any information, so rest assured that we will tie your old data into your new account. We are doing everything we can to make that happen sooner rather than later.

Even though there are many advantages if you renew your FLEX transponder through your MYLAPS account, we will also make it possible to renew it the old way: through the web shop, until the account creation and migration process works flawlessly

Within a few weeks we hope release the functionality to receive alerts if new lap times or results are available for you

These steps are aimed at relieving the largest parts of the complaints we have received. I appreciate your patience and hope that you will stay with us to see what great things we have in store for you in the near future.

Best regards,

Bas van Rens, CEO - MYLAPS Sports Timing

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